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Can't submit a support ticket

Deleted user March 26, 2021

Hi.

 

I can't submit a support ticket in Atlassian Support. I always get this error message:

 

Screen Shot 2021-03-26 at 18.23.45.png

 

I've been trying over the past 2 days always with the same result. Changed the topic of the ticket multiple times as well.

Thanks.

1 answer

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Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 26, 2021

@[deleted] 

I will escalate to Atlassian.  While we wait for them to get back to you, can you answer a few questions:

  • Have you tried clearing the browsers cache?
  • Have you tried a different browser?
Deleted user March 26, 2021

I was able to submit the ticket using Microsoft Edge, I was using Google Chrome previously.

 

Thanks @Brant Schroeder !

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 26, 2021

Great!

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