Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,718
Community Members
 
Community Events
176
Community Groups

Can't log into any of our Atlassian Cloud products when using VPN

When I'm working remote and using VPN, I'm not able to log into any of our Atlassian Cloud products (JIRA, Confluence, Hipchat). Please help! I know Atlassian Cloud is out in the open and there is no need to use VPN. I use VPN in order to access all our dev websites, and not being able to log into JIRA etc at the same time makes it impossible to get work done.

4 answers

Same issue here.

Once I'm logged into JIRA, if I connect to our VPN I get the error "Communication Breakdown" from JIRA when I try to add a comment.

Our VPN is Cisco Meraki.

This means that the connection between your client (browser) and server (Jira) is being interfered with or even blocked by something on the communication layer.

If you find this happening when you connect to your VPN, then there is something wrong with the VPN. 

Is it ok if you connect to the VPN and then log in to Jira (and then maybe fails if you drop the VPN connection and try to continue to use Jira)?  If that happens, it's something to do with the VPN not representing sessions correctly.  If your computer suddenly starts to appear to come from a totally different IP address, that can work, but VPNs often handle it incorrectly.  (Best bet is to just log out and in again, in the short term, but if it's a big problem, get the VPN admins to set it up right)

We got it working, thanks for your responses!

What did you do to get it working?  We're having the same issue with one off shore user, but we can't seem to figure it out.

Same here, using Algo VPN and can't load any pages related to atlassian.net

0 votes
rrudnicki Atlassian Team Jul 16, 2015

Hi Trista

Probably when you enable your VPN or you are facing some issue related to routing through the VPN or the DNS is not replying properly. In both ways I recommend you to talk with your Network Administrator. 

 

Regards, 

Renato Rudnicki

0 votes

That's a networking question.  You'll need to get your VPN adjusted so that when it is enabled on your machine, you can either get to Cloud over the VPN, or get your local machine to know to ignore the VPN when trying to reach Cloud.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events