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Can't create an Account with new email address

Eulogio Gutierrez August 9, 2022



When signing up to an Atlassian account ( with a new email address (not the one I'm currently logged in as), I'm not getting the verification email.

The email has been setup correctly and it is allowed to receive external emails.



2 answers

0 votes
Eulogio Gutierrez August 9, 2022

Is there anyone from Atlassian that can help me? it could be that my address is in their bounce list.

0 votes
Eugenio Onofre
Community Leader
Community Leader
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August 9, 2022

Hello @Eulogio Gutierrez
Welcome to the Atlassian Community!

Usually emails that are being used for the first time may be marked as SPAM.

Have you checked your SPAM/Junk Email folder?


Eulogio Gutierrez August 9, 2022

Hi Eugenio,


there are not in the SPAM/Junk email folder. The email address was new and maybe we attempted to use it before it was fully available.



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