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Can't create an Account with new email address

Eulogio Gutierrez
Eulogio Gutierrez Aug 09, 2022

Hi,

 

When signing up to an Atlassian account (id.atlassian.com) with a new email address (not the one I'm currently logged in as), I'm not getting the verification email.

The email has been setup correctly and it is allowed to receive external emails.


Thanks,

Eulogio

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Eulogio Gutierrez
Eulogio Gutierrez Aug 09, 2022

Is there anyone from Atlassian that can help me? it could be that my address is in their bounce list.

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Eugenio Onofre
Eugenio Onofre
Community Leader
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Aug 09, 2022

Hello @Eulogio Gutierrez
Welcome to the Atlassian Community!

Usually emails that are being used for the first time may be marked as SPAM.

Have you checked your SPAM/Junk Email folder?

Regards,
Eugenio

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Eulogio Gutierrez
Eulogio Gutierrez Aug 09, 2022

Hi Eugenio,

 

there are not in the SPAM/Junk email folder. The email address was new and maybe we attempted to use it before it was fully available.

 

Thanks

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