Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't change email - request malformed

Every time I am trying to change my email on Atlassian ID page I get a screen with message "Oops, you've made a malformed request". How can I change my email?

3 answers

Atlassian uses a slew of third party cookies. Firefox has to be completely open for JIRA to work.  Firefox->Preferences-> ...-> accept cookies ->accept cookies from 3rd party sites.

It seems that this is a browser problem. Using firefox I cannot login at my atlassian account:

"Oops, you've made a malformed request."

Using another browser and everything works fine.


Update the "Oops, you've made a malformed request." error message to a more adequate and useful one.


Me too, please fix it

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,133 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you