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Can not Setup 2FA with Microsoft Authenticator

I have scan a QR by the Microsoft/Google Authenticator. But enter the code from the app is not right. I can use Authy to set up 2FA successfully. Who can use Microsoft/Google Authenticator setup 2FA successfully? thanks.

3 answers

Hi all,

we also have problems with MS Authenticator. Many colleagues use it for many other MFA so it is highly welcomned if MS Authenticator will also work for Atlassian.

In fact scanning the QR code generates a digit to activate MFA. Giving that digit, Atlassian software replies tht the digit is wrong.

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 21, 2021

Hey @rflbc - what issue are you seeing when you try to use Google Authenticator to set up 2FA? I was able to successfully set up 2FA using it. 

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 15, 2021

Hi @rflbc ,

I support you used the next one:


So we just exclude from 2fa on, then Google authenticator can do own job :)

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