Atlassian Admin shows that I have two sites (attached in image):
I cannot delete the other org. I cannot verify the domain for the one which actually has products attached, as the domain is already verified. The 2 domains and 2 managed accounts are the ones I actually use to login, yet the other organisation is where the products like Jira and Confluence are mapped to.
Also, my Trello mapped to a new managed account - not my Atlassian account - hence 2x managed accounts instead of one.
I've emailed support and as I downgraded after YEARS to the free plan, they don't want to help support me even though I've been a happy paying customer for many years and it appears these issues are heavily related to migration/back-end bugs.
Any help appreciated!
I have solved this by transferring the organisation into the existing one (both of the same name) so now everything is merged.
As for Trello, I changed my username and created a new account under my Atlassian account (could not move my existing Trello account) and renamed that to my desired username. Fortunately, I did not have a lot of boards to transfer so this was fine - otherwise I could see this being a pain for anyone who has a lot of transferring to do.
When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...
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