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Anyone know how to escalate support with Atlassian support?

Anyone know how to escalate support with Atlassian support?

Raised a ticket with Atlassian support 10 hours ago and no reply. Any way to escalate? Seems very disappointing to get no response in all this time. Teams are looking for alternation solutions on other platforms so I am looking for any help escalating.

2 answers

1 vote

hi @John Xanthopoulos ,

find the right level of support for you

https://www.atlassian.com/enterprise/support-services?tab=cloud#cloud-offerings

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0 votes

Welcome to the Atlassian Community!

Atlassian don't have escalation routes until you're on a licence level that gets you a Technical Account Manager (Enterprise or a large installation).

What is the nature of your support call? If it's not "system unusable", 10 hours isn't long enough to allow for you to try to queue-jump with escalations.

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Anyone know how to escalate support with Atlassian support?

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