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when External User Policy is enabled, is there a way to enable the mobile app access to them?

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miguel.yoshida
miguel.yoshida Nov 13, 2023

"When these settings are on, we block external users from accessing your organization with mobile apps. We do this to protect your data."

Is there a way to change this?

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Joseph Chung Yin
Joseph Chung Yin
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Nov 13, 2023

@miguel.yoshida -

Take a look at the following reference link to see if it can assist you on mobile access - https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/

Don't know if can help you or not.  I would recommend that you should contact Atlassian Support (https;//support.atlassian.com) for further assistance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Joseph Chung Yin
Joseph Chung Yin
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Nov 15, 2023

@miguel.yoshida -

If my suggestion helped you, please click on "Accept answer" when you have a chance, so others with similar asks will see this post as an answered one.

Best, Joseph

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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Nov 13, 2023

@miguel.yoshida

 

It does not appear so. I can't see that as an option to configure in Access.

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