Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


how can an non-managed account change its email to a managed domain name?

I'm on the cloud and have several accounts with emails of, where is not a managed domain name. Now we have created email accounts for these users under, where is a managed domain on our jira instance. When the user tries to change their email to, they're asked to enter their password, but then an error email is sent to them saying that the password couldn't be changed since there is no account registered with  That's correct, because that's what we are trying to change our existing account to. 

So the question is, how can a owner of a non-managed account change their email address to one of a managed domain name?



1 answer

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 27, 2018

Hello Jay,

Thank you for getting in touch with Atlassian Community!
If this new email does not have an Atlassian account, they can change it on
They will receive an email on to confirm that they want to change the email to

Please, give it a try and let us know how it goes.


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events