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changing user email using google sign in (unmanaged => unmanaged)



my organization is changing the users domain, and we need to change each user's email to the new email. both the current and the new emails are google sign in, unmanaged.

when I follow this article, I eventually get a "verify your email" email at the new email address. the link to verify brings me to login using standard method (as if the login is done by Atlassian, not google sign in), and it fails to login, and the process get stuck.

2021-12-28 11_04_23-Untitled - Message (HTML).png


2021-12-28 11_05_14-Untitled - Message (HTML).png

1 answer

1 vote
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 29, 2021


Generate an Atlassian password for the source email by clicking on "Can't login" button.

then change the email

Verification would be sent to the new email

Here login with the new email and Atlassian Password generated in the last step.


Once email is changed, you can start using "Login with Google" again

thanx @Ulka 

though following this method, I don't get the verification mail. I only get the notification mail to the source email.

any idea?

I've got "Your email change request could not be processed because <new email> is already associated with another Atlassian account."

I guess it's because I've played too much with it. 

I guess I need to follow this section?

"If an Unmanaged User has used their new email address with an Atlassian cloud product or website:"

from here

@Ulka's WA did the magic.

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