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Why does the Access user count exceed the billable License count ?

bhumika.ray
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March 19, 2024

One of our customers has 800 Access User License but their user license count shown in the user management is more than 1100. They have stopped auto-providing users in their AD and manually grant the license to the Atlassian user. How can this spike in licenses be fixed.?

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Kieren
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March 19, 2024

Hi @bhumika.ray 

You could do a few things:

1. Deactivate 300 users. If there’s no active user, you won’t get billed.

2. Remove all product access from 300 users in your org. To bill for Atlassian Access, a user needs to be both provisioned and have access to a product in your org.

3. Add 300 users to your non-billable policy.

 

Option 1 you could automate by calling one of the org APIs, but for 300 users you might be faster to hear manually deactivate them.

Option 2/3 you’d be best off manually doing.

We have an automation app launching soon that could automate option 2, but not for a few weeks unfortunately.

-Kieren

Co-Founder @ Smol Software | Ex-Atlassian

bhumika.ray
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March 20, 2024

Hey @Kieren 

I get your point. Thank you so much for the insight.

Cheers

Bhumika

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