We are observing that the user accounts are not getting sync in JIRA eventhough they are present in Azure AD.
Can you please help on this on top priority as what could be the issue?
I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may face the same issue.
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