Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User properties (=account details) from Atlassian Access


Hi Guys,

is there a way to use the user attributes synced from Azure AD to Atlassian Access in Jira automaiton or JQL? (These user related information also known as account details in Jira cloud)

You can update these user attributes from you identity provider:

  • Display name
  • Email address
  • Organization
  • Job title
  • Timezone
  • Department
  • Preferred language


I found some promising signs like expression in JQL or the smart values in the new automation, but I couldn't make use of them.

One use case would be to use the reporter's department attribute from AD to auto assign the issue.

Any help would be appreciated!


1 answer

1 accepted

1 vote
Answer accepted

Hello Robert,

Thank you for reaching out to Atlassian Community!

The fields mentioned in the documentation are specific for the identity provider, the fields and values won't be stored in Jira. With that said, currently, it's not possible to get this information to use on automation or to show on a JQL search.

There is an add-on that you can use to show this information on tickets:

 If you have any other questions, please let us know.


Thanks for the answer!

In the meantime, I've learned that REST API calls from scripting applications (Scriptrunner, JMWE) can be a workaround.

Like Angélica Luz likes this

Is this still the case with the updates to Automation?

@Robert Szabo Can you perhaps share more about it? I'm interested in accessing the Organization & Department's user property from Azure AD and based on that, set a value in Jira field using A4J (Automation for Jira).

I don't really want to use 3rd-party scripting apps at the time.

Hello @Kalin ,

I'm sorry but I don't have any new information on this. I couldn’t get it to work at the time, but I haven’t looked at whether there’s any progress in that area since.

But if you find new information then please share it, I am interested :)


Like Kalin likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

111 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you