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User properties (=account details) from Atlassian Access Edited

Hi Guys,

is there a way to use the user attributes synced from Azure AD to Atlassian Access in Jira automaiton or JQL? (These user related information also known as account details in Jira cloud)

You can update these user attributes from you identity provider:

  • Display name
  • Email address
  • Organization
  • Job title
  • Timezone
  • Department
  • Preferred language


I found some promising signs like expression in JQL or the smart values in the new automation, but I couldn't make use of them.

One use case would be to use the reporter's department attribute from AD to auto assign the issue.

Any help would be appreciated!


1 answer

1 accepted

1 vote
Answer accepted

Hello Robert,

Thank you for reaching out to Atlassian Community!

The fields mentioned in the documentation are specific for the identity provider, the fields and values won't be stored in Jira. With that said, currently, it's not possible to get this information to use on automation or to show on a JQL search.

There is an add-on that you can use to show this information on tickets:

 If you have any other questions, please let us know.


Thanks for the answer!

In the meantime, I've learned that REST API calls from scripting applications (Scriptrunner, JMWE) can be a workaround.

Like Angélica Luz likes this

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