Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User properties (=account details) from Atlassian Access Edited

Hi Guys,

is there a way to use the user attributes synced from Azure AD to Atlassian Access in Jira automaiton or JQL? (These user related information also known as account details in Jira cloud)

https://confluence.atlassian.com/cloud/user-provisioning-959305316.html?_ga=2.145284535.261953757.1584949045-1049788169.1564737779

You can update these user attributes from you identity provider:

  • Display name
  • Email address
  • Organization
  • Job title
  • Timezone
  • Department
  • Preferred language

 

I found some promising signs like reporter.properties expression in JQL or the smart values in the new automation, but I couldn't make use of them. 

https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/

One use case would be to use the reporter's department attribute from AD to auto assign the issue.

Any help would be appreciated!

Robert

1 answer

1 accepted

1 vote
Answer accepted

Hello Robert,

Thank you for reaching out to Atlassian Community!

The fields mentioned in the documentation are specific for the identity provider, the fields and values won't be stored in Jira. With that said, currently, it's not possible to get this information to use on automation or to show on a JQL search.

There is an add-on that you can use to show this information on tickets:

 If you have any other questions, please let us know.

Regards,
Angélica

Thanks for the answer!

In the meantime, I've learned that REST API calls from scripting applications (Scriptrunner, JMWE) can be a workaround.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

1,085 views 2 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you