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User properties (=account details) from Atlassian Access

Edited

Hi Guys,

is there a way to use the user attributes synced from Azure AD to Atlassian Access in Jira automaiton or JQL? (These user related information also known as account details in Jira cloud)

https://confluence.atlassian.com/cloud/user-provisioning-959305316.html?_ga=2.145284535.261953757.1584949045-1049788169.1564737779

You can update these user attributes from you identity provider:

  • Display name
  • Email address
  • Organization
  • Job title
  • Timezone
  • Department
  • Preferred language

 

I found some promising signs like reporter.properties expression in JQL or the smart values in the new automation, but I couldn't make use of them. 

https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/

One use case would be to use the reporter's department attribute from AD to auto assign the issue.

Any help would be appreciated!

Robert

1 answer

1 accepted

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Answer accepted

Hello Robert,

Thank you for reaching out to Atlassian Community!

The fields mentioned in the documentation are specific for the identity provider, the fields and values won't be stored in Jira. With that said, currently, it's not possible to get this information to use on automation or to show on a JQL search.

There is an add-on that you can use to show this information on tickets:

 If you have any other questions, please let us know.

Regards,
Angélica

Thanks for the answer!

In the meantime, I've learned that REST API calls from scripting applications (Scriptrunner, JMWE) can be a workaround.

Like Angélica Luz likes this

Is this still the case with the updates to Automation?

@Robert Szabo Can you perhaps share more about it? I'm interested in accessing the Organization & Department's user property from Azure AD and based on that, set a value in Jira field using A4J (Automation for Jira).

I don't really want to use 3rd-party scripting apps at the time.

Hello @Kalin ,

I'm sorry but I don't have any new information on this. I couldn’t get it to work at the time, but I haven’t looked at whether there’s any progress in that area since.

But if you find new information then please share it, I am interested :)

Robert

Like Kalin likes this

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