Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dears, 

I've created a new user on Jira before the user activate his email address. However, the user is not receiving an invitation letter and he cannot access Jira in any way. 

Note that i've deleted the account and created it again, and kept sending reminders but with no luck. 

Please any help?  

2 answers

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Jan 15, 2021

Hi Fadi,

Our email system will temporarily pause the delivery of email to an email account if the mail server sends us back particular errors. For example, creating the user in Jira before their email account is ready to receive mail will cause our mail service to pause sending more email to that address.

For cases like this, it's best for us to clear out the pause in our mail delivery service. Once you're sure the email box is ready, we can clear the error out. I will need the email address of the user you're trying to invite in order to clear the block out however. You can reply here (although this question is public, I'll edit out the email address once received), or you can create a private support ticket with us at this link and mention the user's email needs to be unblocked (please include the email address in the ticket if you go that route).

Thanks!
Daniel | Atlassian Support

Hello Daniel, 

Thank you for your prompt feedback. 

The user "(edited out)" is now active. can you proceed please. 

thank you so much for your time and consideration. 

respectfully, 

Fadi Tawil

Daniel Eads Atlassian Team Jan 16, 2021

Hi Fadi,

It looks like there's an issue with the DNS records for that domain. There's no MX record published with a public DNS server, so our email service can't deliver anything at all to this domain at the moment.

You can use a service like MX Toolbox to look up the MX records in DNS for a domain. The domain you listed currently isn't returning results. To see what results look like in the tool, you can put in "atlassian.com" - this will return two records. There needs to be at least one MX record on the domain you mentioned for email to be delivered.

After probing the domain you mentioned a little bit, I believe it's registered with NameSilo . Whoever controls the domain will likely be able to log in to the NameSilo account associated with it and fix the DNS records there.

I hope that's helpful in correcting the issue - it's external to Atlassian systems but should be correctable for someone with credentials to where the domain is registered.

Cheers,
Daniel

0 votes

Someone raised same kind of concern but it is for confluence. 

please check the below link.

https://community.atlassian.com/t5/Confluence-questions/Does-a-Confluence-Cloud-email-invitation-link-expire/qaq-p/1578838#M199087 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

920 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you