Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Switching of Org admin

I would like to switch out our Organisation Admin to my account as my org admin has left the company. I do not have access to both the account and email. How can I switch out? Please help. 

1 answer

0 votes

Hello @Joey Tan ,

 

As your previous organization admin left , and you don't have access to his / her email account. 

You can raise this concern to your billing contacts who paying Jira / confluence monthly/annual charged. those may direct have word with Atlassian billing team.

or

You can raise a support ticket to Atlassian Support. You will get some more info, how to change the details.

Thanks,

Anvesh

Hello @Kagithala Babu Anvesh , 

 

But as we are using the free version, seems like we cannot entitled for account support. I have also asked the technical side and they say that Atlassian are not authorised to make any user management on the customer's instances for security reasons.

Any other ways that I can try? 

Best regards, 
Joey

Hi @Joey Tan ,

 

Sorry Joey, yeah, there is no support for free cloud subscription.

Let's wait for some more time, may be someone's experience can help you.

 

Thanks,

Anvesh

Daniel Ebers Community Leader Jan 25, 2021

There has been several similar requests in the past:
https://community.atlassian.com/t5/Atlassian-Access-questions/Only-Org-Admin-left-the-company-and-does-not-cooperate/qaq-p/1473585

For the moment, the easiest way to go seems to gain access to the old mail box the Org Admin used. You mentioned somebody from the "technical side", probably an IT department of you - you would need to work with them to re-enable the inbox for at least a few minutes so you can receive a mail (which would be, of course, a password reset of your former Org Admins account).

Hi @Daniel Ebers 

The "technical side" I was referring to is Atlassian. Our IT department does not allow gaining of old account mailbox sadly.. 

Daniel Ebers Community Leader Jan 26, 2021

Then there are not much options.

You could reach out to Atlassian Billing Support - like roughly stated here: https://community.atlassian.com/t5/Atlassian-Access-questions/Only-Org-Admin-left-the-company-and-does-not-cooperate/qaq-p/1473585

If this won't work out it is a lost case as you won't get back to Org Admin.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

904 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you