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Only Org Admin left the company and does not cooperate

Sander Quirynen
Sander Quirynen Sep 04, 2020

We are unable to access the only Org. Admin account and the person who has access is not willing to make someone else Org. Admin.

I have contacted support, but because we are on a free plan, they referred me here.

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 21, 2020

Hello @Sander Quirynen,

Welcome to Atlassian Community!

I can see that you are an Org Admin, so I would like to confirm if it was resolved.

Are you able to access the Org and manage the users, domains, and everything else?

If you face any issue or have any other questions regarding this matter, please let us know.

Regards,
Angélica

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Sander Quirynen
Sander Quirynen Sep 21, 2020

Hi Angélica,

It has indeed been resolved in the mean time.

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Bloompeak Support
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Sep 04, 2020

If the org admin has company email address, you can recover the password by getting access to the mailbox,  otherwise there is not way.

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Prince Nyeche
Prince Nyeche
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Sep 04, 2020

Hi @Sander Quirynen 

Do you know who is the Technical Contact to the Instance? Probably that person can reach out to Support directly.  if it's the same person that refusing to cooperate then there's nothing you or anyone else can do about it. 

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Sander Quirynen
Sander Quirynen Sep 04, 2020

I'm the technical contact.

I have contacted Support, but they sent me here.

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