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Only Org Admin left the company and does not cooperate

Sander Quirynen September 4, 2020

We are unable to access the only Org. Admin account and the person who has access is not willing to make someone else Org. Admin.

I have contacted support, but because we are on a free plan, they referred me here.

3 answers

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 21, 2020

Hello @Sander Quirynen,

Welcome to Atlassian Community!

I can see that you are an Org Admin, so I would like to confirm if it was resolved.

Are you able to access the Org and manage the users, domains, and everything else?

If you face any issue or have any other questions regarding this matter, please let us know.

Regards,
Angélica

Sander Quirynen September 21, 2020

Hi Angélica,

It has indeed been resolved in the mean time.

Like Angélica Luz likes this
2 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 4, 2020

If the org admin has company email address, you can recover the password by getting access to the mailbox,  otherwise there is not way.

1 vote
Prince Nyeche
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 4, 2020

Hi @Sander Quirynen 

Do you know who is the Technical Contact to the Instance? Probably that person can reach out to Support directly.  if it's the same person that refusing to cooperate then there's nothing you or anyone else can do about it. 

Sander Quirynen September 4, 2020

I'm the technical contact.

I have contacted Support, but they sent me here.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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