Service accounts not getting product access

Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 12, 2021

HI

Anyone got any experience with Service accounts and Atlassian access?

We have Atlassian access setup with Azure AD to add users. We have 3 groups

  1.  to acknowledge the account (access to the Atlassian suite)
  2.  Grants product access to Jira
  3. Grants product access to Confluence

This all works seamlessly for general users, but for Service accounts that we need to have product access to log in and generate an API token, the product access groups don't work.

The accounts can be seen in in managed users, but with no product access...and as such they do not appear in the User management console and it is not possible to log into Jira with these accounts.

Any ideas folks, as we (myself and a Azure/windows tech) have tried all sorts of configurations to no avail.

1 answer

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Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2021

Hi @Curt Holley , 

did you try to request a support on getsupport.atlasssian.com?

Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 3, 2021

Hi @Gonchik Tsymzhitov 

No, but I'mtalking with our account manager today about it and she is going to find someone for me to show it to.

Thanks for the interest/advise.

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