Trying to delete account

[Luis Gonzalez]

Post is in reference to: https://community.atlassian.com/t5/Atlassian-Account-questions/Trying-to-delete-account/qaq-p/1446737

Hi @Daniel Eads

I have an issue related to the Second solution. I was testing some access in my Bitbucket account, and changed the email to something like this: myemail+1@domain.com.

I receive the email in the main email account myemail@domain.com. The problem I have in this case is that I lost the access to the test bitbucket account (myemail+1@domain.com) and I need the delete it. The reason is because I need to reuse the SSH KEY stored in that test account.

The situation is:

- There are two Atlassian accounts: myemail@domain.com and myemail+1@domain.com

- myemail+1@domain.com has the SSH KEY and I lost the access because the SSO login process goes always to the main account.

- myemail@domain.com: I'm not able to use the SSH Key in this account because it's already in use by the test account.

NOTE: I wouldn't like having to create a new SSH Key for the main account.

Is there any solution for me?

Thanks so much!

Regards.

[Bhavya Nag]

Hi @Hugo Mora, it sounds like you're looking to enforce single sign-on (SSO) by redirecting users to your identity provider.

For your managed accounts (i.e. those you've claimed under your verified domains) you can leverage Atlassian Access to enforce SSO as part of authentication policies.

For external users (i.e. those from domains other than the ones you've verified), SSO enforcement is currently not available although we have prioritized it on our Cloud roadmap - see here. As part of the newly launched external user security feature, we do currently offer two-step verification for external users via a one-time password (OTP) sent to their email address. You can learn more about external user security here.