Problem fetching organizational name for new instance/ organization

[Ajay Wadhawan]

We are an existing organization using multiple products. As part of integrating with the SAML we are created a test environment/ organization. We are unable to log into it.

see the page before going to the login page. 

[Joseph Chung Yin]

@abhishek_sharma03 -

You should contact Atlassian Support (https://support.atlassian.com) since your customer site is already on an Enterprise setup.  Maybe they can work on a proper setup on utilizing the current Atlassian Access setup to accommodate the new non-enterprise site/env setup + possible costs saving too.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Vedant Kulkarni_Trundl]

@abhishek_sharma03, I think yes, it will be feasible.

Under the same Atlassian Access, you can manage multiple products with multiple subscriptions. This can help you to understand better What are the benefits of multiple instances? | Atlassian Support

[Jason Waller]

We use Atlassian Access on a premium subscription with less than 200 users, we do not use SSO 

So it should be possible, I think you may need a separate Access plan for the new instance 

[abhishek_sharma03]

But as I understand Atlassian Access is unique for an organization i.e. 1 email domain and it is not feasible to set up a separate Atlassian Access for an instance within same organization.