Managed Account not able to login

[Iuliana Burgi Jurj]

Hello, 

I am an ADMIN of Confluence Cloud and I am experiencing an issue wiht an user. 

He is a managed user, from a recognized domain, and he should be connecting to Confluence WIKI Cloud with SSO. 

I see him in the system, belonging to groups, and in the list of managed accounts. So gor em he has all accesses. 

But when he tries to connect, he has an error: 

From Print Screen he send me, the error says: 

The email adress you entered can not be used to log in here. Try logging in from id.atlassian.com or check your email adress with your organization admin.

I am the admin adress and I do not see anything wrong with his email. 

I have the impression that he blocked his account, but I do not understand how.

Can you please help ? 

[Jack Brickey · Accepted solution]

Hi @Miroslav Šestak , have had a look here - access-pricing 

from that page you will see the following

---

Each billing cycle (monthly or annually), you are only charged for the number of uniqueusers provisioned to a product supported by Atlassian Access regardless of how many products any one person is using. For example, if Sally has access to Jira Software, Confluence, and Bitbucket, you’ll only pay for her once each billing cycle.

For Jira Service Management, you are only charged for the unique agents licensed on the product. Users who only create requests via the Jira Service Management portal aren't licensed, so you will not be charged for them. 

---

So if you are asking about using Access associated to JSM only then you will be charged for the number of active agents associated with that product.

[Kian Stack Mumo Systems · Accepted solution]

@Miroslav Šestak, 

It depends. Typically you would only pay for the agents (10 users in your case), but if the other 290 users have been granted access to other instances as licensed users, or signed up for Bitbucket or Trello accounts, you would be charged for those users as well.

Essentially you are charged for any user you manage that has a licensed account across the Atlassian ecosystem. You do NOT pay for users that are just JSM customers.

I think you would really need to claim the accounts to get an accurate picture of what your bill would be.

Thanks,

Kian

[Joseph Chung Yin]

@Miroslav Šestak -

Here is a helpful reference link on managing users in Atlassian Access - https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Miroslav Šestak]

@Kian Stack Mumo Systems @Jack Brickey 

Thank you guys for replay!

At this moment all of the 290 are customers and will be. So I guess I'm good then.

Access here I come! :)

Thanks