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My Atlassian account with another email has been deactivated automatically

How do I remove an organization admin?

The user who created our organization originally, who has now left the company, is an organization and site admin. When I try to "Revoke site accesss", I get the error "Unable to revoke site access". If I go into the details of the user and try to remove the "Site administrator role", I get the error "Error changing role".

How can I revoke all access for this user?

Like Helen Khamooshi likes this

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Hello everyone,

It has been a while since this question was posted and we receive many requests for help with Organization administration here, so for new people that may use this post as a reference to find a solution or ask for help, I will add here what you need to do in different situations when it comes Org admin.

1 - I’m an Org admin and I want to add a new teammate as Org admin as well.

As an Org Admin, you can add a new Org admin by going to:

a) admin.atlassian.com where you can see the list of all organizations that you are an admin.

Screen Shot 2021-02-26 at 18.08.33.png

Click on the desired organization > Settings > Administrators.

On this page, you can add and remove the admins.

Screen Shot 2021-02-26 at 18.09.51.png

b) From Jira or Confluence, click on the Cog icon > User management. You will land on the User’s page, then on the top, you will see the same menu “Settings” as mentioned on the steps above.

2 - The Org admin left the company and no one else has permission to remove and add a new admin.

a) The first thing you can do is to talk to your IT team to see if they can activate the email account again and reset the Atlassian account password, so you can log in as the previous admin and follow the steps mentioned on number 1.

b) If the account can’t be recovered:

If you are a site-admin of a Standard or Premium site, go to https://support.atlassian.com/contact/ in order to create a ticket with our support team. A ticket is necessary in this case because we need your consent to access your site to give you the permissions.
If you are a user without admin permissions, then you must contact your site admin for them to create a ticket.
If you are a user without admin permission and the only site and org admin left the company, please create a new question here in the community so we can create a ticket on your behalf.
If you are a site admin or user of a Free Cloud site, create a new question for us to create the ticket on your behalf as well.

3 - If I access admin.atlassian.com I don’t see any organization / I don’t see the Settings when I access the User management.

If you don’t see any option to access the settings, but you can access the User management, it means that you are a site administrator only, so you either need to request access to the Org admin or if they left your company, just follow the steps I mentioned.

Hope this answer helps you to find the solution you need.

Stay safe!

Kind regards,
Angélica

2 answers

0 votes

Atlassian accounts cannot be "deactivated" themselves, but their access to an application can be.

However, none of the applications I know of have an automated deactivation system. If your account is deactivated in a system, then a human has done it (or implemented something that does it).

You will need to talk to the admins of the system you are trying to use, they will need to re-activate your account.