Multiple domains

[Asher Francis]

Hi all

So we have a few company acquisitions that use domain aliases, with one Universal Principal Name in our Azure AD (we'll call this maincompany.com).

To explain, all of these users log in with username@maincompany.com, but their default SMTP email address is username@secondcompany.com. Secondcompany.com is an alias of maincompany.com.

If a user emails our service desk from username@secondcompany.com, is Atlassian Access smart enough to recognise it's the same user as username@maincompany.com? Since @maincompany.com will be the username used by Atlassian SSO / User provisioning.

My concern is that if a user emails a query in using their @secondcompany.com email address, when they log in using their @maincompany.com user account into the portal, they won't see their issued logged via email from the other address.

Hope this makes sense

Thanks

[Dave Meyer]

Hi @Jason Harwood , if your customer's users are already seeing the Okta login screen when they attempt to login to your company's Confluence, it means that that customer's IT team has set up Okta SSO for all users managed by that company, even if they are using their accounts to log into your company's Confluence instance. If you can share more details about what error that company's users are seeing, that would be helpful. Otherwise, I would speculate that your customer's IT org has a policy configured in Okta that is preventing those users from logging in, and it needs to be addressed on that side.

It's not possible for you to set up SSO for accounts that you do not manage (i.e. users with email addresses on a domain that you don't own), so I can say with confidence that setting up Okta just for those external users isn't going to be the way to go :)