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Provisioning users with multiple email addresses

Asher Francis February 8, 2024

Hi there

We provision users for customer access to JSM using their primary username, However, for company branding reasons, some of our users have their primary outgoing SMTP set to

This means that although their username is, when they email our helpdesk, it comes from their address. Therefore, when they login to the portal with email, they cannot see their logged issues

Is there any way to provision users where we can include mutliple email addresses for that user? So when they log into the portal using their primary username they can also see their issues logged via their email address?


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