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Problem with sign in to Jira after changing email


We have a strange problem with sign in after changing email. The user never had been logged to Jira before.  After entering email and redirection to and entering email there - we received an error "Oops, there was an error logging you in.

I don`t understand where is the problem. We are checking everywhere, maybe somebody can help me. 

Looking forward.



1 answer

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Answer accepted
Dave Meyer Atlassian Team Dec 28, 2018

Hi @Kostiantyn Baran,

This is a bug that we have identified. Unfortunately the only solution right now is to create a support request so that we can fix this for you. See more details here:



Atlassian Access Product Management

Hey, We are also having this issue.


Any update with the fix?



Dave Meyer Atlassian Team Feb 19, 2019

Hi @Val Terebizh ,

Unfortunately we haven't been able to deliver a fix for this bug yet, but you can contact Atlassian support and they will be help to resolve it for you. Don't forget that you get priority support from Atlassian as part of your Atlassian Access subscription 🙂



Got it!

Thanks, I'm working with support now to resolve this.



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