There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.
It worked well days ago. And I don't think it's due to company mail server as we're using same company mail server and others can receive invitation mail before.
Any possible way to figure out what goes wrong?
The issue usually is that the user was signed up just as or right before their email was created, so the email host sends back a "550 user not found" error to us.
This then puts the email on a block list since the server essentially told us that the user doesn't exist. All it takes is for someone from Atlassian to remove that block, and then you can send a password reset email again.
We have a bug below to correct the issue. I would recommend commenting on the bug with your experience, and voting in order to show the number of users who have been affected by the issue.
This bug has now been resolved. If a user has been blocked because of incorrect setup for example. you can now use the resend button in the users page to unblock the email and resend.
If its still not right i.e mailbox full, mail server down etc it will be re blocked again. Obviously fix the setup first, but now you can use the resend to quickly test you have fixed the local problems.
@Jonathan_SalaveriaIf you are confident you have no issues with your local mailbox or incoming mail-servers and re-send does not work (keeps getting re-blocked) it could be something in your mail systems that's rejecting the message itself (not the recipient) i.e the content of the email: rejecting that particular message if it thinks it looks like spam.
You can raise a support request and they can investigate in more detail. There is one block list where we don't remove the email if it fits in the above example case. It's a very small % and its better to handle manually if that is the case.
Hi, I had same issue. Users didn't get invitation emails or not possible to reset their passwords. No email reached their inboxes.
Atlassian Support checked that they were no blocked.
I have invented simple workaround finally.
I asked user to install Jira cloud app on mobile and have password reset from the app. In result user immediately got email in his inbox and could access Jira.
Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...
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