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Migrating a domain to another organization

Hi, is there a KB reference or similar (or help here :-) ) for migrating a Domain to a different organization.


Here's the story.

Organization A owned B and registered to manage the domains of A & B.

B is now taking its thing elsewhere and the organization will be migrated away from A. However the internet domain ( for B is setup in the directory organization of company A's as one of A's domains.  There are load of Trello users paid & free inside B and I'd rather they didn't lose their accounts. 

I can see that A can delete B's domain - but what happens then - do the accounts get wiped or can B immediately do a proof of ownership and start managing? Will users needs to reset their accounts?


1 answer

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Hello MF (admin@itl),

Welcome to Atlassian Community!

When using two different organizations, it's possible to move products from one organization to another, but not the domain.

Removing a domain from an organization won't remove the users from the site, they will still have access to everything, the only difference is that, while you don't verify the email again, they will have the ability to change their full name, email address, for example. 

Users will receive a notification informing that their account is not managed anymore and then when verifying it again on another organization, they will know that the account is managed again. 

Remove a verified domain

When you remove a domain from your list of verified domains, the users with that domain are no longer managed and won't appear on your Managed account page.

To remove a verified domain, click Remove next to the domain and verify that you want to remove it. We'll email users with that domain to let them know that their account is no longer managed.

If you have any other questions regarding this matter, please let us know.


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