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Migrating a domain to another organization

MF (admin@itl)
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October 6, 2020

Hi, is there a KB reference or similar (or help here :-) ) for migrating a Domain to a different organization.


Here's the story.

Organization A owned B and registered to manage the domains of A & B.

B is now taking its thing elsewhere and the organization will be migrated away from A. However the internet domain ( for B is setup in the directory organization of company A's as one of A's domains.  There are load of Trello users paid & free inside B and I'd rather they didn't lose their accounts. 

I can see that A can delete B's domain - but what happens then - do the accounts get wiped or can B immediately do a proof of ownership and start managing? Will users needs to reset their accounts?


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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 13, 2020

Hello MF (admin@itl),

Welcome to Atlassian Community!

When using two different organizations, it's possible to move products from one organization to another, but not the domain.

Removing a domain from an organization won't remove the users from the site, they will still have access to everything, the only difference is that, while you don't verify the email again, they will have the ability to change their full name, email address, for example. 

Users will receive a notification informing that their account is not managed anymore and then when verifying it again on another organization, they will know that the account is managed again. 

Remove a verified domain

When you remove a domain from your list of verified domains, the users with that domain are no longer managed and won't appear on your Managed account page.

To remove a verified domain, click Remove next to the domain and verify that you want to remove it. We'll email users with that domain to let them know that their account is no longer managed.

If you have any other questions regarding this matter, please let us know.


Sagi Gueta January 23, 2022

@Angélica Luz Hello,

So I shouldn't be worried to delete domain in organization A? If i want to transfer the accounts of organization A to use another maill adresses? 

Isn't there any risk by doing that?

I'm doing a migration from cloud to cloud and that issue is really tired me.. What are the influences of deleting a domain on Jira instance?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 24, 2022

Hi @Sagi Gueta,

Welcome to the Atlassian Community!

I saw that you created a ticket with our support related to this question and in your case, you want to change their domain and not just migrate the same domain and accounts from one Org to another.

Since on the ticket there are more details about your environment, let's wait for our Atlassian access team to review the details and help you with this request.

Kind regards,

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Sagi Gueta January 24, 2022

@Angélica Luz  No problem. 

Thanks anyway :)

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