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Licensing

Miroslav Šestak September 29, 2023

Hello,

How does access licensing works?
Do I pay for EVERY users, or only user that is agent?

In my Active Directory there are around 300 users, but out of that it's only 10 agents.
Do I pay for all 300, or only 10 agents?

 

Thanks

4 answers

2 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2023

Hi @Miroslav Šestak , have had a look here - access-pricing 

from that page you will see the following


Each billing cycle (monthly or annually), you are only charged for the number of uniqueusers provisioned to a product supported by Atlassian Access regardless of how many products any one person is using. For example, if Sally has access to Jira Software, Confluence, and Bitbucket, you’ll only pay for her once each billing cycle.

For Jira Service Management, you are only charged for the unique agents licensed on the product. Users who only create requests via the Jira Service Management portal aren't licensed, so you will not be charged for them. 


 

So if you are asking about using Access associated to JSM only then you will be charged for the number of active agents associated with that product.

2 votes
Answer accepted
Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2023

@Miroslav Šestak

 

It depends. Typically you would only pay for the agents (10 users in your case), but if the other 290 users have been granted access to other instances as licensed users, or signed up for Bitbucket or Trello accounts, you would be charged for those users as well.

Essentially you are charged for any user you manage that has a licensed account across the Atlassian ecosystem. You do NOT pay for users that are just JSM customers.

 

I think you would really need to claim the accounts to get an accurate picture of what your bill would be.

 

Thanks,

Kian

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2023

@Miroslav Šestak -

Here is a helpful reference link on managing users in Atlassian Access - https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Miroslav Šestak September 29, 2023

@Kian Stack Mumo Systems @Jack Brickey 

Thank you guys for replay!

At this moment all of the 290 are customers and will be. So I guess I'm good then.

Access here I come! :)

 

Thanks

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