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How does access licensing works?
Do I pay for EVERY users, or only user that is agent?
In my Active Directory there are around 300 users, but out of that it's only 10 agents.
Do I pay for all 300, or only 10 agents?
It depends. Typically you would only pay for the agents (10 users in your case), but if the other 290 users have been granted access to other instances as licensed users, or signed up for Bitbucket or Trello accounts, you would be charged for those users as well.
Essentially you are charged for any user you manage that has a licensed account across the Atlassian ecosystem. You do NOT pay for users that are just JSM customers.
I think you would really need to claim the accounts to get an accurate picture of what your bill would be.
Here is a helpful reference link on managing users in Atlassian Access - https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team