Is there a way to bill only Confluence users for Atlassian Access?

bhanu_kumarin_ext March 12, 2024


We are moving from Confluence Server to Cloud soon. We have a lot of concerns regarding the public facing content. One of the solutions we sought was to provide access to public content on domain level. Use Atlassian Access to verify and claim domain and let any user from abc,com access the Confluence content. (Please let me know if it's not possible). 

Now, the problem is we have about 25 Confluence licensed users. We also have an old cloud site which has been used for a long time where about 800 licensed users from are present.  We do not want to use SSO or Atlassian Access for the old site. Is it possible to pay and use Atlassian Access just for 25 users in Confluence for domian level access?

Thank you 


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Bhavya Nag
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2024

Hi Bhanu,

If you don't need SSO or two-step verification enforcement for the 800 users on the old Cloud site, you can place them in a non-billable authentication policy.

You can also refer to this documentation on configuring a non-billable default policy so that self-sign up users are not considered billable for Atlassian Access.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2024

Hi Bhanu,

Atlassian Access only applies to users inside your domain(s) and have active accounts to access Atlassian products. But it applies to ALL Atlassian products - it can't be separated out to just handle Confluence or just Jira, etc. 

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