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A site and org admin can't remove another one directly, so firstly you need to remove this user from the organization by going to admin.atlassian.com > Click on the organization > Settings > Administrators > Remove the admin. After that, to remove their privileges or delete their account you need to remove the group site-admins of their profile and then you will be able to revoke their access or delete their account.
for anyone else viewing this...
I think the interface changed since this was answered, but if you go to admin > users and then click on their name. scroll down to groups and remove them from the site-admin group (or any other groups that seem to be admin)
THEN after they are removed from the group you can revoke their access or whatever.
This is expected when the user is also an org admin, so if you are also an org admin, you need to go to admin.atlassian.com > Click on the organization > Settings > Administrators > Remove the admin. After that, you will be able to remove them from the site-admin group or delete their accounts.
If you are only a site-admin, then you need to ask an org admin to remove them from the organization and then you can remove groups or delete the account.
Hi Angelica, the reason I cannot remove an org & site admin is because of my access and permissions.
My request is:
Primary Technical contact should be changed to Davida Eaves as Tim is no longer an employee of CSG.
Davida and I should have Org and Site Admin access as well.
This is approved by Selina who is the primary contact in my email to Ahmad Syauqi Shohaimi <email@example.com>
If you are not an admin there is not much you can do.
This has nothing to do with atlassian however each employee should have an email with the companies primary domain so that when an employee leaves you can reset their email password and use forgot-password features to gain access to things they previously controlled. I am CIO where I work now, and that is how I gained access to much of what my predecessor had access to. You use their account to grant privileges to your account, and then your account to remove their access.
If that is not an option for you the only thing I can suggest is contacting atlassian support. They are responsive and helpful in my experience.
The navigation specified above no longer works. Navigation has been changed.
ORG & SITE ADMIN is firstname.lastname@example.org.
SITE ADMIN is email@example.com
Error: We had trouble trying to remove user.
Repeat step #1, the menu option to Remove user from group is greyed out.
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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