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Welcome to Atlassian Community!
A site and org admin can't remove another one directly, so firstly you need to remove this user from the organization by going to admin.atlassian.com > Click on the organization > Settings > Administrators > Remove the admin. After that, to remove their privileges or delete their account you need to remove the group site-admins of their profile and then you will be able to revoke their access or delete their account.
In this case, it's a ticket with our support that is private, that's why it's not linked to the answer.
Please, let us know the issue you are facing, so we can post a detailed response.
Hi @Yazan Qanoo,
Thank you for reaching out to Atlassian Community!
Checking the details of your account, I can see that you are a site administrator, but not an organization administrator. In this case, you won’t be able to remove the org admin.
Since you are a site admin of a standard Jira site, please, reach out to our support on support.atlassian.com/contact so they can access your site and remove the current org admin and add you as the new one.
for anyone else viewing this...
I think the interface changed since this was answered, but if you go to admin > users and then click on their name. scroll down to groups and remove them from the site-admin group (or any other groups that seem to be admin)
THEN after they are removed from the group you can revoke their access or whatever.
This is expected when the user is also an org admin, so if you are also an org admin, you need to go to admin.atlassian.com > Click on the organization > Settings > Administrators > Remove the admin. After that, you will be able to remove them from the site-admin group or delete their accounts.
If you are only a site-admin, then you need to ask an org admin to remove them from the organization and then you can remove groups or delete the account.
Hi Angelica, the reason I cannot remove an org & site admin is because of my access and permissions.
My request is:
Primary Technical contact should be changed to Davida Eaves as Tim is no longer an employee of CSG.
Davida and I should have Org and Site Admin access as well.
This is approved by Selina who is the primary contact in my email to Ahmad Syauqi Shohaimi <firstname.lastname@example.org>
If you are not an admin there is not much you can do.
This has nothing to do with atlassian however each employee should have an email with the companies primary domain so that when an employee leaves you can reset their email password and use forgot-password features to gain access to things they previously controlled. I am CIO where I work now, and that is how I gained access to much of what my predecessor had access to. You use their account to grant privileges to your account, and then your account to remove their access.
If that is not an option for you the only thing I can suggest is contacting atlassian support. They are responsive and helpful in my experience.
The navigation specified above no longer works. Navigation has been changed.
ORG & SITE ADMIN is email@example.com.
SITE ADMIN is firstname.lastname@example.org
Error: We had trouble trying to remove user.
Repeat step #1, the menu option to Remove user from group is greyed out.
Hello @Perrine HUVETEAU,
Thank you for reaching out to Community and for sharing the screenshots.
I can see that you deactivated the Atlassian account and not removed the account from the site.
You need to remove them from the site as well. So go to the Administrators’ page and click on Remove and you can also check on User management > Users if the account is already deactivated.
I check the details of the organization here and Saurabh is not showing as an administrator.
Note that, since the Atlassian account was deactivated, even if the account is listed there, they won’t be able to access your site anymore.
Hello @Badar Suhail,
Welcome to Community!
Checking the details of your site, I can see that you are the org administrator (using the same email that you are using here in community).
I saw that you created a ticket with our customer advocates and there you mentioned that you needed to remove your Gmail and add the other email (custom domain) as the org admin, but your Gmail account is not listed as an admin.
With this said, you need to go to admin.atlassian.com > Select the desired organization > Settings > Administrators.
On this page, you can add or remove other org admins.
Your Gmail account is currently listed as the main billing and technical contact and to change that, you need to access my.atlassian.com with your Gmail and add your other account and then, you will be able to remove your Gmail.
has this been resolved?
I'm in the same situation - there is a user with the permission 'Org & Site admin' who is no longer with the business.
I'm and Site admin and need full administrative access to the old and site.
@altassian Please can you provide a solution. The FAQ doesn't provide an answer.
Thanks, Tatum Bisley.
Thanks Alex. The Thread is right "How to remove an 'Org & Site Admin'.
I'm - outside of the software - the owner of this Jira instance.
I have an old employee that is not longer with the business whose is the 'in-app' "Org & Side Admin'. I need to remove the privilege/delete that user. That employee is not longer available and the email address is no longer available.
That is the issue I'm looking to resolve.
Hello @Tatum Bisley,
Thank you for reaching out to Community!
I can see that you are a site administrator of a Standard site. With this said, you have permission to create a ticket with our support on support.atlassian.com/contact.
Please, reach out to them so they will be able to access the organization and give you all the necessary permissions.