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How to remove an Org and site admin?

How does one org admin remove another? I'm an org and site admin, but still unable to remove a user who is also an org and site admin.

3 answers

1 accepted

4 votes
Answer accepted

Hi Anthony,

Welcome to Atlassian Community!
A site and org admin can't remove another one directly, so firstly you need to remove this user from the organization by going to > Click on the organization > Settings > Administrators > Remove the admin. After that, to remove their privileges or delete their account you need to remove the group site-admins of their profile and then you will be able to revoke their access or delete their account.


It stands:

"You dont have permission to revoke site access for this user" I have site admin rights but seems thats does not help.

Another message is: "We had trouble trying to remove user from the group"

Hi Karamba,

I saw that you created a new question for the same issue, so I'll post the answer there.


where did you answer it?

Hi @mbloore,

Thank you for reaching out!

The question Karamba asked was answered here:

- Not able to Deactivate org and site admin account 


Thanks, Angélica. That answer provides some info, but mentions that there is more at another question, with no link to it.

In this case, it's a ticket with our support that is private, that's why it's not linked to the answer.

Please, let us know the issue you are facing, so we can post a detailed response.

This isn't an answer, stating "answer is somewhere else go fetch" is really undelightful. 

for anyone else viewing this...

I think the interface changed since this was answered, but if you go to admin > users and then click on their name.  scroll down to groups and remove them from the site-admin group (or any other groups that seem to be admin)

THEN after they are removed from the group you can revoke their access or whatever.


Thanks @Todd Empcke . This worked :)


I cannot remove the organisation administrator from the site-admins group, that option is greyed out for me

Can you please help?

Hello please help.

This user is a organization administrator, and their privileges cannot be modified.

I want to remove unwanted users?



Hi @Satbir Kaur  and @John Hitge

This is expected when the user is also an org admin, so if you are also an org admin, you need to go to > Click on the organization > Settings > Administrators > Remove the admin. After that, you will be able to remove them from the site-admin group or delete their accounts.

If you are only a site-admin, then you need to ask an org admin to remove them from the organization and then you can remove groups or delete the account.


Hi Angelica, the reason I cannot remove an org & site admin is because of my access and permissions. 

My request is: 

Primary Technical contact should be changed to Davida Eaves as Tim is no longer an employee of CSG.

Davida and I should have Org and Site Admin access as well.

This is approved by Selina who is the primary contact in my email to Ahmad Syauqi Shohaimi <>


Satbir Kaur 

If you are not an admin there is not much you can do.

This has nothing to do with atlassian however each employee should have an email with the companies primary domain so that when an employee leaves you can reset their email password and use forgot-password features to gain access to things they previously controlled.  I am CIO where I work now, and that is how I gained access to much of what my predecessor had access to.  You use their account to grant privileges to your account, and then your account to remove their access.

If that is not an option for you the only thing I can suggest is contacting atlassian support.  They are responsive and helpful in my experience.

0 votes

The navigation specified above no longer works.   Navigation has been changed. 



  1. Admin/organization/organization/Users > Groups > ... > Remove user from group
  2. Does not work.   

Error: We had trouble trying to remove user.


Repeat step #1, the menu option to Remove user from group is greyed out.



Yes. Exactly. This seems broken, and I can't figure out if I'm dumb or if Atlassian is broken in a new way. Please assist :)

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