Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change the e-mail address of a user as a site admin?

Hello,

I am a site admin and would like to change the e-mail address of a user

(her surname has changed).

How do I change the  e-mail address?

 

Thanks a lot.

 

2 answers

0 votes
Jimmy Seddon Community Leader Apr 08, 2020

Hi @Hande_Gökdel

Welcome to the Community!

This question is goign to be complicated to answer correctly without a bit more information about your environment.

Are you currently using the Atlassian Cloud products with managed accounts that are synchronized from a third party identity provider (i.e Active Directory, Okta, etc.) via the Atlassian Access product?

If the answer is yes, then you will need to have the administrator of your identity provider update the email address which will automatically synchronize into your Atlassian Cloud instance.

If you aren't using Atlassian Access, but you have claimed your domain and therefore all of your company accounts are managed accounts, you will want to follow the instructions here:

https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html

If you haven't done either of these things, the user in question controls their own account, and they will need to update their own email address which can be done following these instructions:

https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html

I hope that helps!

-Jimmy

Hi Jimmy,

Thanks a lot.

As you advised I followed the step below;

https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html

From your organization at admin.atlassian.com, select Directory > Managed accounts. Next to an individual account, click Show details to open the managed account’s page. From the Email address field, enter the updated email address and click the checkmark.

but  there is no field or place to write the new e-mail address in my screen.

 

Could you please help?

Jimmy Seddon Community Leader Apr 09, 2020

Hi @Hande_Gökdel,

I'm not sure I'm going to be able to provide much more help as I'm environment is different:

ManagedAccount.PNG

This is my account from the managed accounts page, I assume when you aren't synchronizing from a third party identity provider, that email address field which is locked for me is editable by someone who has a verified domain.

If you are seeing the same thing I am, you will need to update the email address in your identity provider.

Sorry I can't offer more help here.

-Jimmy

Thanks for info Ollie,  but as advised in the link,

the user also could not change herself as it says ''your account is managed and you should contact your admin''

How should I proceed?

Ollie Guan Community Leader Apr 09, 2020

Hi @Hande_Gökdel ,

If the problem is still unresolved, you can also try contacting the support team.

Submit a request below:

https://support.atlassian.com/contact/

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

104 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you