I'm an administrator of JIRA & Confluence on Atlassian Cloud for our section.
I tried to change my user's email address but cannot getting a pop-up saying "This feature is temporarily unavailable. Please check back soon.", but waiting weeks I cannot still do it.
How can I do?
I think this is because the Atlassian Cloud switched to using Atlassian IDs. These are accounts that are managed by the user itself. He or she should be able to change his or her email address by going to http://id.atlassian.com
Hope this helps.
Thank you for answering promptly.
I tried http://id.atlassian.com but unsuccessful since I had made another account of my target new email address before by mistake and it gets in the way of changing my old email address to the new one.
How am I able to delete that incorrect account by myself, or do you have any other idea?
Thank you for addressing me to the right place. I could delete my wrong account and successfully changed my right address.
I hope Atlassian accepts my two suggestions below:
I am using Azure for authentication.
When I try to change my email address as myself, https://id.atlassian.com/manage/change-email says:
Your account is managed by xxx.atlassian.net
Contact the administrator to change your email address.
So it looks like there is absolutely no way to change an email address.
I think, since you're using an external authenticator, you'll have to change the email address on the side of the authenticator (so in Azure for authentication).
If you really want to be sure I think it'll be best to get in touch with support.atlassian.com.
Please also get back with the response as this might be helpful for others later.
Hope this helps.
Thank you for your response, @Maarten Cautreels.
I am currently migrating from JIRA Server to JIRA Cloud. In JIRA Server, it is possible to change the email address, so I updated all the emails there, and re-did the migration.
Now, many users are missing in JIRA Cloud. When I look at the JIRA Cloud logs, I see that the following happened upon import:
Further explanation of the log is best left to a support ticket, but it appears that it is not possible to forget the old email address.