Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

External customers are unable to login in with SSO (OKTA) to our Atlassian spaces

I have been looking around but cannot find the answer to this question anywhere.

Our situation is as follows:

  • We use Jira Cloud, Jira Service Desk and Confluence
  • Internally, everyone within our organisation logs into our Atlassian spaces using SSO via Google Cloud accounts.
  • We have external customers who we grant access to external Confluence pages and Jira Service Desk, most of whom have no problems logging in.
  • However, one of our customers uses OKTA as their SSO provider and these users are unable to login to our atlassian space using SSO.

How do I work around this? Do I need to setup an OKTA integration for one group of external users? Could they just log in with their normal user name and password without using SSO? Please help! As our company scales, I anticipate that we may run into this issue more frequently so I would like to understand what our options are.

Thanks in advance.

1 answer

0 votes
Dave Meyer Atlassian Team Oct 04, 2020

Hi @Jason Harwood , if your customer's users are already seeing the Okta login screen when they attempt to login to your company's Confluence, it means that that customer's IT team has set up Okta SSO for all users managed by that company, even if they are using their accounts to log into your company's Confluence instance. If you can share more details about what error that company's users are seeing, that would be helpful. Otherwise, I would speculate that your customer's IT org has a policy configured in Okta that is preventing those users from logging in, and it needs to be addressed on that side.

It's not possible for you to set up SSO for accounts that you do not manage (i.e. users with email addresses on a domain that you don't own), so I can say with confidence that setting up Okta just for those external users isn't going to be the way to go :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

918 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you