Hello, I want to delete my account completely but I don't find the link. I already canceled my subscription on demand.

Thanks.

5 answers

1 vote
Bruno Rosa Atlassian Team Apr 21, 2014

Hi There, I don't think there's a way to completely remove your account (Atlassian ID) from your end. You should probably contact support.atlassian.comto have your account removed.

You can log into id.atlassian.com and close your account from there.

There's no such option or section on https://id.atlassian.com

It is usually available as I have used it in the past. Might be temporarily disabled. You can always lodge a support ticket at support.atlassian.com.

Just close and no delete but better than nothing: https://id.atlassian.com/manage/close-account

0 votes

TL;DR: If you want your personal data erased, do not delete your Atlassian Account yet. Instead, make a General Inquiry so we can locate everything that should be removed.

Atlassian has published GDPR and You about your personal data rights under the new EU regulation. It has full details about what data Atlassian collects and how to remove it. For some things we will need to help you do this because the ability to self-serve has not yet been created.

Your Atlassian Account is the thing that connects all your personal data. If you remove it first, it will be much harder to help you exercise your right to access and erasure.

And what should we do now, if we have already made this way in the past?

0 votes
Stefan Broda Atlassian Team Dec 26, 2018

You can delete your Atlassian account including all your product access (e.g. Jira Cloud, Bitbucket, etc.). See Atlassian account for users -> Delete your Atlassian account including an explanation what is exactly is deleted.

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