Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Conditional access policy for JIRA Cloud for IP based email sending

Dominique Kleine
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 09, 2023

Dear Team, 

I hope you are doing well. I am currently tasked with the following: Employees can send an email to a support email. When the email is received automatically a ticket should be created in JIRA Cloud. At the moment this is not working. Root cause: The mailbox has a conditional access policy, which limits the access. Part of the conditional access policy is to allow list IP addresses. 

The log reports show the following error message: "Retrying in 10 minutes - Email pulling has failed 5 times consecutively (Reason: Could not retrieve access token for connection [32])". Have you come across this error message? 

I have consulted previously this page, but I am unclear if that is a possible solution: Common issues with external authentication (

Your support would be highly appreciated. 

Best regards, 

0 answers

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events