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Cannot transfer one organisation to another

Edited
Active Digital Labs
Active Digital Labs Sep 14, 2021

Hi

I have same issue.

So, What I have to do ?

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 14, 2021

Hello @Active Digital Labs,

Welcome to the Atlassian Community!

The issue that you are facing when transferring products is something that must be unblocked on our side.

With this said, I fixed it here on both organizations and now you should be able to transfer the products.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

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Active Digital Labs
Active Digital Labs Sep 15, 2021 • edited

Thanks It's works,

But how do I delete product ? because I thought both were merged, but It is now show as 2 products :(

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 16, 2021

Hi @Active Digital Labs,

Cloud sites cannot be merged. So, when moving products from one organization to another it means that the site under an organization will be moved to another one, so you can manage both sites from one place.

If you don’t want to use one of the sites anymore, you need to cancel the subscription, so the site will be deactivated and then deleted.

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