Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cannot sign-in after applying SAML

i have setup SAML with Azure and on the Azure side it comes back successful with:

 Azure AD successfully issued a token (SAML response) to the application (service provider). If you still can’t access the application you need to contact the software vendor and share the information below.


but when i go to my company's site page we now get an error saying:

Hmm... we're having trouble logging you in. You'll need to talk to your Organisation admin - tell them we sent you, and that there appears to be an issue with the SAML public key used for your SAML single sign-on configuration.


i read somewhere that it could be because i copied the certificate from the txt file and then paste into the public key field within atlassian but i can't get passed this error to check the configuration within atlassian.

1 answer

1 accepted

0 votes
Answer accepted

i've managed to resolve this.


For anyone wondering, i disabled the SAML on Azure side, added my gmail account and assigned it site admin and org admin. Then i was able to sign into atlassian to troubleshoot during the SAML setup.


to fix the issue with the public key i just recreated the public key.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,148 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you