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Cannot reenable a disabled account and solution previously posted is not working

Hi all,

I am trying to add users to my jira instance and we are not able to do it. The error that appears is the following:


We had one disabled account and it was removed, still the problem persists. When looking for more users disabled, they dont appear anymore.

Looking through the threads of the community I found a potential solution entering the "managed users" section. As shown below, we have no managed users in order to reactivate the account.



Should I open a support ticket. We need to include these users urgently.

Thank you!

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