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Cannot reenable a disabled account and solution previously posted is not working

Hi all,

I am trying to add users to my jira instance and we are not able to do it. The error that appears is the following:

82e9d725-7ddf-4dd6-bc1a-d4fba37c3834.png

We had one disabled account and it was removed, still the problem persists. When looking for more users disabled, they dont appear anymore.

Looking through the threads of the community I found a potential solution entering the "managed users" section. As shown below, we have no managed users in order to reactivate the account.

 

2022-11-29T12_15_40.png

Should I open a support ticket. We need to include these users urgently.

Thank you!

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