Thank you for reaching out to Community!
Since 2017 when the Atlassian account was released, admins can no longer manage users’ information, including the full name.
In order to prevent users to edit this information and to allow the admin to do that instead, it’s necessary to verify the domain, so the admin will prove that they own that domain and can manage the users’ information.
You can find more details on the documentation below:
If you have any other questions regarding this matter, please let us know.
Hi Community! Thank you to all those who joined our What’s new in Atlassian Access webinar last week! We received so many great questions about existing functionality and newly released features of...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events