Thank you for reaching out to Community!
Since 2017 when the Atlassian account was released, admins can no longer manage users’ information, including the full name.
In order to prevent users to edit this information and to allow the admin to do that instead, it’s necessary to verify the domain, so the admin will prove that they own that domain and can manage the users’ information.
You can find more details on the documentation below:
If you have any other questions regarding this matter, please let us know.
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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