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Can not invite users to Atlassian

yoga_pramono
yoga_pramono Nov 14, 2021

Hi Team, want to ask about users in atlassian

 

When i add a user to Atlassian via admin, it bounces back with this error message 

 

Screen Shot 2021-11-15 at 09.12.58.png

 

Screen Shot 2021-11-15 at 09.12.58.png

 

Screen Shot 2021-11-15 at 09.12.58.png

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 16, 2021

Hello @yoga_pramono,

Thank you for reaching out to the Atlassian Community!

The warning message that you are seeing when inviting the user means that the Atlassian account is deactivated and the Org admin needs to reactivate the account so they can be invited again.

I can see that you are the Org administrator and there is one verified domain on the org, so in case the user you are trying to invite is from this domain, you can reactivate them.

Please, follow the steps from the documentation below:

This is in case the user is from the verified domain. If their domain were verified on another organization, then it will be necessary to contact who owns the other domain for them to reactivate the account.

Kind regards,
Angélica

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