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Authentication Policies on Jira Cloud

Drishti Maharaj July 26, 2023


We had recently set up our Jira Cloud instance and we have an authentication policy for only the jira-service management group that is linked to our identity provider which has single sign-on enforced.

There are about 82 users added from Azure on the application that links to that policy (Policy 2).

However, we noticed that on 25/07 - all the users were pushed to that policy instead of the default policy (where there is no single sign-on) so now we have to move those users manually from one policy to another.

Would it be a setting on Jira that we would need to check or Azure to make sure that users get pushed to the default policy and not Policy 2?

I just had a look at the audit logs and it seems to have been actioned by "Atlassian Internal System"


Screenshot 2023-07-27 065925.jpg

Screenshot 2023-07-27 061750.jpg

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