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Admin cannot access because account was deactivated by mistake



My colleague who is the one that created the work environment and invited me to join cannot access her account anymore as it has been deactivated. 

Can you please help to check if it is possible to reactivate? 

Account: [REDACTED]

2 answers

1 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 22, 2023

@Ernesto Arias -

Welcome to the community.  In addition to other community leaders' suggestions (if they don't work for you), you should reach out to Atlassian Support ( for their further assistance.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 23, 2023

Hi Ernesto,

I see our Customer Advocate team replied to your support ticket, letting you know that this user was informed of why her account was deactivated.

If you have further questions, reply directly to your support ticket with the Customer Advocates.

Take care,

Shannon | Atlassian Community Support

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