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Account Deactivated while signing up for Jira

omkard592
omkard592
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July 23, 2023

We got locked out of our company's admin account all of a sudden. Things we did:
- Changed the email address associated with the account to a new email address

- Then we tried to sign up for Jira which for no reason deactivated our account and sent us an email stating they need ID proof! What!

- Why would you deactivate a perfectly normal account, which has sensitive information of our company? And why did the sign up for Jira trigger this event!

- We need resolution as it is hurting our business. Can someone look into this ASAP?

 

Thanks.

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Like Steffen Opel _Utoolity_ likes this
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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_
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July 30, 2023

Hi @omkard592 

Best to contact https://support.atlassian.com/ for this one!

Ste

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