Problems with Intercom / Messaging product team

Jack Ukleja March 5, 2024

Hi team,

I'm not sure if I'm doing something wrong here, but I'm unable to create _new_ conversations in the Atlas Intercom (team chat) feature. I can see all my previous convos but for the life of me now cannot work out how to create a new one. When I try to contact via previous messages threads these tend to go unanswered. I will post my feedback/queries in other community threads for now


2 answers

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Nicola Sun
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 11, 2024

Hi Jack, 

Thanks for reaching out, Intercom chat has been turned off.

The best way to post feedback / queries is either via Community or the 'Give Feedback' button in the top navigation bar within Atlas. Also happy to jump on a call to chat through if you prefer. 




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Amanda Barber
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

@Daniella Latham might be able to help here.

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