Tickets created in Teams Halp will be stored in cloud?

[Gnana Sundaram Kattapomman]

If we subscribe Halp on Teams, tickets will be stored in cloud?
Same in Microsoft itself? 

We are using Jira on premises

Please clarify. 

Thanks

[Tori Stitt · Accepted solution]

Hey @Gnana Sundaram Kattapomman Halp will sync tickets between Jira and MS Teams. Therefore, ticket details will be stored in Halp (which lives in Atlassian’s cloud), as well as on MS Teams.

Hope this helps!

Tori

[Gnana Sundaram Kattapomman]

Thanks Tori.

Already we are using Jira - Agile on premises. same like jira, is possible to store ticket in our database? not in cloud. Please clarify

[Fletcher Richman]

Hey @Gnana Sundaram Kattapomman - it is not possible to store tickets directly in your database, all messages will be synced with Microsoft Teams and therefore will be in the cloud. 

[Fletcher Richman]

We take our security seriously and to ensure your data is safe, for more see https://www.atlassian.com/software/halp/security

[Gnana Sundaram Kattapomman]

in ATLASSIAN cloud? (all messages will be synced with Microsoft Teams and therefore will be in the cloud)

[Fletcher Richman]

They will be in both the Atlassian Cloud as well as the Microsoft Cloud. 

[Gnana Sundaram Kattapomman]

Thanks
Is possible to synch the tickets with Microsoft Planner?

[Fletcher Richman]

That's not currently a feature we have but I can add it as a feature request for you!

[Gnana Sundaram Kattapomman]

Thanks Fletcher