How to get authorized for an app?

[Oswaldo Mendoza]

I'm dealing with Atlassian Assist as I want to automate some ticket creation, but somehow the app is installed but I'm not authorized so in slack i cannot setup the automation (see attached imgs). Please help, don't know what is missing

[Mikael Sandberg]

Hi @Oswaldo Mendoza,

Welcome to Atlassian Community!

What do you mean when you say you are not authorized? What are you trying to do?

Your screenshot shows that Assist is set up for two projects, and you can use either the /assist command to see available options, click on the Raise a request button, or go to the Slack channels associated with your two projects to raise a request. 

[Oswaldo Mendoza]

Thanks for your reply.

I'm not part of the authorized members (I gue.ss somebody else within my company installed Atlassian Assist) as shown in the img

also If I try to use the shortcut to raise a ticket, it throws an error:

is there a way to grant permissions? I haven't found the way 

[Mikael Sandberg]

So you need to be added as a customer in the project that you are trying to submit the request in. I would begin with contacting your Jira admin/IT helpdesk and ask if you have access to those projects as a customer and then go from there.