How Data Manager fits into your organisation
In today's complex business environment, managing data across multiple points in your organisation can be a challenging task. However, with the right tools and strategies in place, you can ensure complete coverage and accuracy in areas such as source system data quality, service management, configuration management, security & compliance, IT asset management, billing complexity, and more. With the addition of Assets Data Manager into your workflow, you’ll unlock cross comparative data analysis to help ensure that the data you’re operating with is Complete, Current, and Correct.
Data Quality
Regardless of your organisation type or your role within your organisation, its critical that the data you are working with is Complete, Current, and Correct. Whether you’re in Service Management, Security & Compliance, Asset Management, Human Resources, Finance, or the office canteen - any system you work with needs to have correct data to enable educated decisions to be made.
Data Manager can ensure your coverage is complete in each data source or tool by combining the results from multiple sources of different types and providing a wholistic, single view of your assets through reconciliation and cleansing. This improves the quality of your JSM Assets schemas by using the most accurate and up to date data, and can also improve data quality in any tool where gaps may have been identified.
Service Management / Configuration Management
Incomplete or inconsistent records in service management systems can lead to various challenges, including reduced value obtained from CMDB investment.
The Configuration Management Database (CMDB) underpins Service Management and Configuration Management and plays a crucial role in enabling impact analysis and managing IT portfolios for risk, efficiency, and performance. However, data completeness and quality concerns have been a challenge for many organisations.
According to Gartner, organisations that do not confront configuration item data quality gaps may experience visible business disruptions. This highlights the importance of ensuring complete coverage and accuracy in CMDB data quality, which can be achieved through the use of Data Manager.
Security and Compliance
Security breaches and compliance issues are major concerns for organisations, with a significant percentage of assets lacking appropriate cyber coverage. Data Manager can help address these challenges by automatically identifying and messaging an audience when missing or inconsistent records are found, thus ensuring that nothing remains unpatched.
By comparing results across several network scanning tools at once, Data Manager can help find uncovered assets and initiate the remediation process, thus bolstering your organisation's security.
IT Asset Management
Managing IT assets effectively is essential for any organisation. Data Manager can ensure complete coverage where inventory gaps are identified and initiate remediation tasks. In addition, Data Manager can combine information from different source types to ensure that every active asset is identified, and every inactive or partially-active asset is flagged for further investigation. Critical attributes within an asset, like Operating System versions or Environment, can also be validated across tools and those inconsistencies identified to help reduce an organisations operational costs and isolate against compliance requirements.
Forecasting and Planning
Accurate and informed decision-making is crucial for the success of any organisation. Data Manager can provide improved oversight and accuracy of IT asset data, enabling accurate and informed decision-making, quantified progress against IT service delivery plans, and support for What-If Analysis using accurate foundational information.
Inventory and Billing
Inaccurate data can lead to an inability to provide monthly baselines for active assets in service, causing inconsistencies in billing and invoicing. Data Manager can seamlessly identify and initiate corrections for underspend or overspend involving customers or third-party support suppliers, thus reconciling billing and invoicing from third parties against the source of truth.
By leveraging the capabilities of Data Manager, organisations can improve the overall efficiency and effectiveness of their data management processes, leading to better decision-making, enhanced security, and reduced operational costs. With the ability to ensure complete coverage and accuracy in critical areas such as CMDB data quality, service management, security, IT asset management, and billing, Data Manager is a valuable tool for organisations looking to optimise their data management practices. Let us know in the comments below if you have any questions on how Data Manager can fit into your company and your ITSM practices.
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Kate Archbold
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