User management for cloud admins just got easier

[Mark J Cunningham]

When will this be rolled out?

[brady.leach]

Currently, we are on this new admin experience. However, the User Access Admin role doesn't work yet. You must be an org admin to manage users. When will the feature be working so User Access Admins can actually manage users?

[Aamir khan Aamir]

New View is really looking Great.

I like users page list first.

where i can see total number of users , active , admin users..... 

Tanks for the improvements... 

[Sussi Åström]

When will this be rolled out to all?

[Angela Stephens]

There is a know Bug with the new Admin UI related to Default Product Access Groups.  Can Orgs choose to switch back to the previous Admin UI until this is resolved?

[RamR]

Can't wait to get it rolled over to our instance!!!

[Carlos Henriques]

We are almost celebrating the 4th anniversary waiting for this feature to be rolled out on our instance.

[Erick Armes]

Is there anything we can do to expedite the process to be moved onto the new admin experience?

[Michael Künzler]

User Management is still a situation. I am not satisfied. 

[Cricket Williams]

For those asking about when they'll be added to the new admin experience. I would suggest submitting a support ticket. That's what I ultimately did and found out there were some things on our site that we had to clean up before they could migrate us to the new experience. 

[Sussi Åström]

I submitted a support ticket and this was the response:

Thank you for all your patience and understanding. The technical support team have advised that the update will not be rolled out for existing cloud sites. New instances come with the new UI, but the backend is pretty much completely different between the two UIs so existing sites will remain unchanged (for now at least).

[Anthony Bagg]

We're appear to still on the old admin version 2 years later. How do we upgrade please?

[mient-jan]

Can we please be upgraded to the new experience. We really need the new api endpoints to work.

[Cristina Maria Rodrigues Garcia Araújo]

Is there any way to change a support group name in this new UI?

[Mehwish Hayat Hayat]

hi  Everyone. I am Mehwish Hayat and I have just come to this work so I don't know much about this work so please help me.

[Florian Juen]

@Kieren our instance still has the original user management - is that suppossed to be like this?

[Shiv Sharma]

We are still on the old view. Any timeline to roll it out for us?

[Vikki Ulmer]

Hi everyone, I wanted to provide an update on this work and let you all know we are continuing migrations for single-site organizations in February 2024. For full details on the migration, please see our latest post.

[Michiel S.]

It's been quite some time now, still no news on when this will roll out for existing customers.

Scratch that, I missed the update: https://community.atlassian.com/t5/Enterprise-articles/Cloud-admins-we-re-saving-you-time-on-user-management/ba-p/2588292

We're using multi-site, so migration will not be until later this year at least...

[Eric Tiffany]

@Michiel S.  be careful what you wish for.    We just had this new "experience" forced on our organization, and we are facing this idiotic conundrum:   Our CUSTOMERS can create new service management customer users simply by adding their email as "participants" on a ticket, but now I need to be an ORG ADMIN (the top level) in order to manage the users that our customers create.  Previously, a site-admin could do this.

I challenge any Atlassian product owner to tell me how that makes any sense.

[Michiel S.]

Thanks for that heads-up @Eric Tiffany!

Looks like Site administrators are a thing of the past with Centralized user management.

I think in our case it is fine that only Organization admins can manage portal-only accounts, but I am surprised to hear customers can add new portal-only accounts.

Practice will teach us if this is convenient and workable...

[Germán Isaurralde]

How do I log in as another user?