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When your customers make a mistake in a ticket, what happens? They call agents.
When customers don’t know where a ticket is, what happens? They call agents.
When customers want to escalate tickets, what happens? Yes, they call agents.
Now, imagine that all of it can be made without involving agents. Without calls, messages, and questions. You can save plenty of time for ticket resolving! Imagine that the edit request button appears on the portal, and it can be easily used. Cool, right? So now, let’s make it happen.
Join our free event and discover a solution for smart agents. Two dates!
Pick the time at your convenience 🙂
📆 November 15, 2023
Discover how customers can edit requests and escalate tickets, or you can inform all of them at once. Create a self-service, customer-centered portal and improve your CSAT score. Agents should focus on the ticket’s resolution, so let them.
Kate Pawlak _Appsvio_