Are you using Hi Bob as your HRIS? Learn how you can automate HR Workflows.

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In past articles, I have covered various HR applications and the benefits of native integrations with Jira Service Management (Refer to Appendix for past articles). In this article, I will cover Hi Bob, its integration approach, possibilities, and importing HR data into Assets.

About Hi Bob

                                                     

Bob is a modern HR and employee management platform designed to streamline HR processes and enhance employee engagement. It offers a centralized employee database, time and attendance tracking, onboarding and offboarding workflows, performance management tools, and features for employee engagement such as surveys and recognition programs. Bob integrates with payroll systems and other business tools, provides robust analytics and reporting capabilities, ensures regulatory compliance, and maintains data security. Its user-friendly interface and mobile app make it accessible for businesses of all sizes, supporting scalable growth and efficient HR operations.

Integrating Hi Bob

Bob provides a comprehensive API to perform various HR services. Please refer to this link for Bob API documentation. Bob API uses Bob's Service Users for taking API actions. Multiple service users can be created, each with unique permissions, depending on the API you want to access. Please refer to this link for creating an API Service User in Bob.

OnLink supports native integration with Bob. Using the API Service token, a connection is established from within Jira Service Management.

Using Hi Bob Webhooks

Bob provides the ability to subscribe to events that occur in the system and provide a Webhook URL, which will be called whenever an event occurs. Each event will send the information about the event in the event's payload. Refer to this link for Webhooks documentation. Here are some common events that we can subscribe to:

Event	Type	Description
Updated	employee.updated	Triggered when updating employee fields or when adding and updating employee tables.
Created	employee.created	Triggered when an employee profile is created in Bob.
Deleted	employee.deleted	Triggered when deleting the employee’s profile.
Inactivated	employee.inactivated	Triggered when setting an employee to be on leave or terminated, and the effective date of the termination is reached.
Activated	employee.activated	Triggered when granting access to an employee, and the effective date is reached.
Joined	employee.joined	Triggered when granting access to an employee, and the effective date is reached.
Terminated	employee.left	Triggered when an employee's termination effective date is reached and their state is either ‘Terminated’ or ‘Garden leave’, whichever occurs first.
On Leave	employee.temporaryLeave	Triggered when setting an employee to be on leave.

OnLink supports webhooks to capture these events and create respective tasks in Jira Service Management.

HR Service Task Management

Using OnRamp, now we can manage all the HR Workflows such as:

• Employee Onboarding and Offboarding
• Contractor Onboarding and Offboarding
• Contractor to Full time and vice versa
• Employee Relocation or Transfer
• Role Changes

Specific tasks can be created, assigned and automated. E.g We can create a task for Order Laptop and assign it to a specific IT resource. In a similar vein we can create a task for software provisioning and assign it to the IT access team. OnRamp supports setting due dates and task conditions. E.g I can set a due date for software provisioning to be 3 days before hire date of the new employee.

Importing HR data from Bob to Assets

Assets in Jira Service Management can serve as a central repository to manage employee data and organization data. When this is coupled with IT Hardware and Software assets you can get a 360 view of the employee data and associated assets.

OnLink provides a configurable mapping and scheduling options to easily import HR data from Bob.

If you are using Hi Bob as your HRIS, I highly encourage to give this solution a try and let us know your feedback.

Appendix

• Integrating Workday with Jira Service Management using Custom Reports
• Effortless Employee HR data to JSM Assets Sync
• Simplifying HR Service Automation using Webhooks: A Jira Service Management and Paylocity Use Case
• Integrating Personio and Jira Service Management for Seamless HR Workflow Automation
• Redefining HR Service Management for SAP Users: Integrating SAP SuccessFactors with JSM
• Integrating Jira with ADP Workforce Now: Unlocking Next-Level HR Service Management
• Attention UKG Users: Seamlessly Integrate with Jira Service Management for Enhanced HR Service