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Integrating Workday with Jira Service Management using Custom Reports

Integrating Workday with Jira Service Management using Custom Reports

Workday provides two main ways to pull data:

  • SOAP: Standard SOAP APIs. You can view the version and the specs here.
  • RaaS: Report-as-a-Service (RaaS) to extract data from custom reports. Here is a sample Python Client provided by Workday.

In this article, we highlight Workday Custom Report integration pattern.



Image Source Credit: Workday Integration Documentation

The Report as a Service (RaaS) interface provides great flexibility as it is tied to custom reports that can pull data from any object with calculated fields defined by the users. While SOAP API is available out of the box with no additional development, custom reports do need to be defined by users first before they can be used to extract data. OnRamp provides support for both options in order to provide maximum flexibility to users. Here are a few use cases and our recommendation on which trigger type to use.


Use Case

Recommended OnRamp Trigger

Pull data when a position is closed in Workday Recruiting

Workday Custom Report

A worker is hired in Workday but pull data only when certain conditions are met 

Workday Custom Report

Use custom or standard objects other than Worker e.g. Supervisory Org, Position, etc

Workday Custom Report

You want to pull data from multiple objects including custom objects and fields

Workday Custom Report

Note - Workday Employee Hire with Field Override Service is also an option

Hire Employee or Contract Contingent Worker BP is executed

Workday Employee Hire or Workday Cont Worker Hire

Terminate Employee or End Contract Contingent Worker BP is executed

Workday Employee Termination or Workday Cont Worker Termination


Infographic of Workday Integration to automate HR Workflows using Jira Service Management

Demo of Workday Integration with Jira Service Management

For more information on how to use Workday Custom Report triggers in OnRamp, go to this link.




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